1.Β ReturnΒ Eligibility:
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ProductsΒ mustΒ beΒ inΒ newΒ andΒ unusedΒ condition.
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ProductsΒ mustΒ beΒ returnedΒ withinΒ 30Β daysΒ ofΒ delivery.
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OriginalΒ receiptΒ orΒ proofΒ ofΒ purchaseΒ isΒ requiredΒ forΒ allΒ returns.
- Returns can only be acceptable if their any manufacturing fault.
2.Β Non-ReturnableΒ Items:
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Custom-madeΒ orΒ personalizedΒ furniture.
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ClearanceΒ items.
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ItemsΒ markedΒ asΒ finalΒ sale.
3.Β ReturnΒ Process:
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Contact our Customer Service team at sales@discount-furniture.ca to initiate a return.
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YouΒ willΒ receiveΒ aΒ ReturnΒ AuthorizationΒ NumberΒ (RAN)Β andΒ instructionsΒ onΒ howΒ toΒ returnΒ yourΒ item(s).
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PackΒ theΒ itemΒ securelyΒ inΒ itsΒ originalΒ packaging,Β includingΒ anyΒ accessories,Β manuals,Β andΒ documentation.
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ClearlyΒ markΒ theΒ RANΒ onΒ theΒ outsideΒ ofΒ theΒ package.
4.Β ShippingΒ Costs:
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CustomersΒ areΒ responsibleΒ forΒ returnΒ shippingΒ costsΒ unlessΒ theΒ itemΒ wasΒ damagedΒ orΒ defectiveΒ uponΒ arrival.
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WeΒ recommendΒ usingΒ aΒ trackableΒ shippingΒ serviceΒ orΒ purchasingΒ shippingΒ insurance.Β WeΒ cannotΒ guaranteeΒ thatΒ weΒ willΒ receiveΒ yourΒ returnedΒ item.
5.Β Refunds:
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OnceΒ weΒ receiveΒ yourΒ returnedΒ item,Β itΒ willΒ beΒ inspected.
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IfΒ theΒ returnΒ isΒ approved,Β aΒ refundΒ willΒ beΒ processedΒ toΒ yourΒ originalΒ methodΒ ofΒ payment.
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PleaseΒ allowΒ upΒ toΒ 14Β daysΒ forΒ theΒ refundΒ toΒ appearΒ onΒ yourΒ account.
6.Β DamagedΒ orΒ DefectiveΒ Items:
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IfΒ youΒ receiveΒ aΒ damagedΒ orΒ defectiveΒ item,Β pleaseΒ contactΒ ourΒ CustomerΒ ServiceΒ teamΒ immediately.
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WeΒ willΒ arrangeΒ forΒ aΒ replacementΒ orΒ refundΒ atΒ noΒ additionalΒ costΒ toΒ you.
7.Β Exchanges:
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WeΒ onlyΒ replaceΒ itemsΒ ifΒ theyΒ areΒ defectiveΒ orΒ damaged.Β IfΒ youΒ needΒ toΒ exchangeΒ itΒ forΒ theΒ sameΒ item,Β contactΒ usΒ atΒ [CustomerΒ ServiceΒ ContactΒ Information].
9.Β PolicyΒ Updates:
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WeΒ reserveΒ theΒ rightΒ toΒ updateΒ orΒ modifyΒ thisΒ ReturnΒ PolicyΒ atΒ anyΒ timeΒ withoutΒ priorΒ notice.Β TheΒ latestΒ versionΒ ofΒ theΒ ReturnΒ PolicyΒ willΒ beΒ postedΒ onΒ ourΒ website.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@discount-furniture.ca
Last updated: 2024
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.