Our Faqs
Bring good design to as many people
Q: How do I place an order?
To place an order, select the desired items and proceed to the checkout page. Enter your shipping information, choose your payment method, and confirm your order. Ensure you review all details before submitting.
Q: Can I modify my order after placing it?
Orders can only be modified shortly after placement. If you need to make changes, contact customer service as soon as possible. Once the order has been processed for shipping, changes may not be possible.
Q: How do I know if an item is in stock?
Each product page shows real-time stock availability. If an item is out of stock, it will be marked as such or unavailable for purchase. You may also contact the team for restock dates.
Q: Where can I view available furniture?
Explore the full range of products, including sofa sets, bedroom furniture, and decorations, by visiting the Shop section on the website.
Q: Are there physical store locations?
Yes, Discount-Furniture.ca has physical stores in Langley and Chilliwack, British Columbia.
Q: Are the prices on your website in Canadian dollars?
Yes, all prices listed on Discount-Furniture.ca are in Canadian dollars (CAD), and include applicable taxes unless stated otherwise.
Q: What payment methods are accepted?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Q: Is it safe to use my credit card on your website?
Yes, our website uses secure encryption (SSL) to protect your payment and personal information. We are committed to ensuring a safe and secure shopping experience.
Q: When will my card be charged?
Your card will be charged immediately upon order confirmation. If there are any issues with processing, you will be notified via email.
Q: Can I use multiple payment methods for one order?
Currently, we only support a single payment method per transaction. If you need to use more than one payment type, please contact customer support before placing your order.
Q: Why was my payment declined?
Payments may be declined due to incorrect billing details, insufficient funds, or security flags by your bank. Double-check your information, or contact your bank for further clarification.
Q: Can I get a copy of my receipt or invoice?
Absolutely. A digital receipt is automatically emailed to you upon successful purchase. You can also request an invoice by contacting us through our Contact Page.
Q: How do I place an order online?
To place an order, simply browse the website, select your products, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.
Q: Can I cancel my order after placing it?
Orders can be canceled within a short time frame after being placed. Please contact our customer support immediately. Once the order is processed or shipped, cancellation may no longer be possible.
Q: How do I know if my order was successful?
You will receive an order confirmation email with your order number and a summary of items purchased. If you do not receive it within a few minutes, check your spam folder or contact us for confirmation.
Q: Can I change the items or shipping address after ordering?
Changes may be possible if the order hasn’t been processed for shipment. Contact our customer support team as soon as possible to request changes.
Q: How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status directly through the carrier’s website.
Q: What happens if my order arrives damaged or incomplete?
If your item arrives damaged or parts are missing, notify us within 48 hours of delivery. We will work quickly to resolve the issue by replacing the item, sending missing parts, or issuing a refund as needed.