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Chilliwack B.C

Closed | Opens at 10:00 AM

Account

1. Return Eligibility:

  • Products must be in new and unused condition.

  • Products must be returned within 30 days of delivery.

  • Original receipt or proof of purchase is required for all returns.

  • Returns can only be acceptable if their any manufacturing fault.

2. Non-Returnable Items:

  • Custom-made or personalized furniture.

  • Clearance items and gift cards.

  • Items marked as final sale.

3. Return Process:

  • Contact our Customer Service team at sales@discount-furniture.ca to initiate a return.

  • You will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).

  • Pack the item securely in its original packaging, including any accessories, manuals, and documentation.

  • Clearly mark the RAN on the outside of the package.

4. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds:

  • Once we receive your returned item, it will be inspected.

  • If the return is approved, a refund will be processed to your original method of payment.

  • Please allow up to 14 days for the refund to appear on your account.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Service team immediately.

  • We will arrange for a replacement or refund at no additional cost to you.

7. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Contact Information].

9. Policy Updates:

  • We reserve the right to update or modify this Return Policy at any time without prior notice. The latest version of the Return Policy will be posted on our website.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@discount-furniture.ca

Last updated: 2024
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.